• Toll Free: (800) 428-4339
  • Local: (765) 482-7000
  • Fax: (765) 482-8740
  • Emai: info@surpluscityliquidators.com

Policies


Product and Pricing Polices

  • All items listed on this site are NEW and UNUSED but out of warranty unless otherwise noted.

  • All sales are final and there are NO RETURNS.

  • Products are available for shipment on a "first come, first served" basis.

  • We cannot guarantee descriptive literature on our equipment, however we do have it for most items.

  • Prices are subject to change without notice.

  • Prices are NET FOB Lebanon, Indiana. Unless noted within individual item or ad. Any additional expenses such as inland freight, warehouse packing, export packing (if required), forwarding fees, and ocean/air freight will be invoiced at actual cost to the customer.

  • We run on an approx. 1-3 business day (Monday-Friday 8am to 4pm) warehouse turn.  (See Below) If your item is something that is needed immediately you must communicate your desire to us so that we can attempt to accommodate your needs.  Orders for expedited shipping can only be handled Monday through Friday and must be received by noon Eastern Time to be shipped same day and will incur an expedition fee on top of actual shipping charges.  For any order that is confirmed and then cancelled we will charge a 20% restock fee at time of refund.

IMPORTANT!  Due to new 2015 Department of Energy efficiency standards 13 SEER units are for sale in northern markets only and cannot be installed in the following states: Alabama, Arkansas, District of Columbia, Delaware, Florida, Georgia, Hawaii, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Arizona, California, Nevada, Mexico. If you purchase an Air Conditioner or Heat Pump below 14 SEER in restricted states -we will assume you are purchasing unit for component parts.

Shipping Policies

  • Due to the nature of our business, it is impossible for us to pre determine your exact shipping charges on most items.  Our facility uses different sized boxes, different packing material, not to mention freight companies fuel surcharge fees change weekly etc. Several shipping agencies now base their rate on dimension weight versus actual weight whichever is greater. Thus the size of the box comes into play on each and every transaction. We ask for your understanding on this process. 

    Therefore, what will happen is we will then input an order which will be sent to our warehouse to pack (if you have ordered more than one item we will do our best to combine shipping to insure maximum benefit). It will then go to our shipping dept where they will contact an appropriate shipping agent to get your final charges. Please allow 3-5 BUSINESS (Monday - Friday)  days for this process. Once your shipping charge has been calculated you will either be contacted and asked for payment or if we have your credit card on file then you will be billed for the total amount.  Any questions or concerns please contact us.

    IMPORTANT: IF YOUR ITEM IS A LARGE ITEM AND IS MARKED AS GOING FREIGHT. THIS MEANS IT WILL BE SHIPPED VIA FREIGHT TRUCK/SEMI THEREFORE DO NOT MAKE A PAYMENT. OUR WEBSITE CAN NOT CALCULATE FREIGHT SHIPPING CHARGES. SO PLEASE GIVE US TIME TO CONTACT A TRUCKING COMPANY FOR YOU.

    Your Freight Quote Does Not Include a Drop Tailgate Style Truck or Delivery to a Residential Address. If Either of These Apply Please Contact Us Prior to Shipping to Make Arrangements and Note There Are Additional Fees For These Services. Your Phone Number is Required for Contact Prior to Delivery Purposes. Handling Time Does Not Start Until After You Have Supplied Us with the Correct Address, a Good Phone Number and Any Related Additional Payments.

    We use the Highest Quality Freight Companies and Freight Damage is Very Rare. Although Rare, Minor Dings and Scratches can Happen but will Not Harm the Operation of the Equipment. If a Minor Damage, (Dent, Ding or Scratch) is Present, Accept the Delivery but Note the Damage on the Proof of Delivery Form Prior to Signing for the Delivery and the Freight Company will Make Good on the Damages. If Major Damage, (Total Loss) is Present Do Not Accept the Delivery but Note Severe Damage and Rejected on the Proof of Delivery Form Prior to Signing. The Freight Company will Return the Shipment to Our Warehouse To Start The Claim Process.

    Do NOT Sign for Items That Have NOT Been Inspected as once the Bill of Lading is Signed, You Will Own it and Remove Most or All of the Carrier's Liability Even if the Signature is from Someone Else that Received it on Your Behalf.

     

  • For any items "just" returned by customer they are responsbile for inbound /outbound shipping expenses and restock fee.

    Local Pickup is also available.
    Our showroom is open M-F 7:30am to 4:30pm and Saturday 8am to Noon. We are closed on Memorial, Independance, Labor, Thanksgiving, Christmas and New Years Day. The Showroom address is 510 Indianapolis Ave, Lebanon IN Telephone: 765-482-8747.

Payment Policies

  • We accept the following credit cards: Visa, Mastercard, Discover and American Express.

  • Paypal
     
  • Wire Transfer
  • We utilize Federal Express, UPS, USPS and local freight carriers for freight, the cheapest route will be used unless otherwise specified.

  • Items must be PREPAID with a company check, credit card, wire transfer, or paypal prior to shipping, unless you wish to use your own shipping acct to pay for the shipping cost. If you provide the label no addition charges will apply.  If you want us to use your acct there is a $2.50 fee for third party billing.

 GOT QUESTIONS?  

If I order who pays to have it shipped to me?
   Customers are responsible for their own freight/handling charges.  We do have accounts with several common carriers and our shipping department can arrange your shipment for you, but you will be billed at what we are charged to get your item to you plus a small handling charge.  If you would rather use your own trucking line just let us know and once your item is paid for we can send it freight collect.

I'm in a hurry- how long will it take me to get my order?
   We run on a 1-3 business day turn around within our warehouse. (Order Taken, Items Pulled, Packed, Shipping Dept Gets Freight Charges, Payment Taken and Truck Pick Up Scheduled).  Then most common truck carriers state 3 to 5 business days for delivery within the United States.  So please give yourself at least appx 1 week.  Now as we all know rules seem to be made just to be broken, so not every order will be this way.  Some may arrive immediately and another could be several days.  All we ask is that you communicate your needs and/or flexibilities to us and we will try our best to accomodate those needs with what is within our control. Orders for expedited shipping must be received by noon to be shipped same day and will incur an expedition fee on top of actual shipping charges.  For any order that is confirmed and buyer requests to cancel we charge a 20% restock fee.

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