Product and Pricing Polices
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All items listed on this site or in our catalog are NEW and UNUSED but out of warranty unless otherwise noted.
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All sales are final and there are NO RETURNS.
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Products are available for shipment on a "first come, first served" basis.
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We cannot guarantee descriptive literature on our equipment, however we do have it for most items.
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Prices are subject to change without notice.
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Prices are NET FOB Lebanon, Indiana. Unless noted within individual item or ad. Any additional expenses such as inland freight, warehouse packing, export packing (if required), forwarding fees, and ocean/air freight will be invoiced at actual cost to the customer.
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We run on an appx 3-5 day warehouse turn. (See Below) If your item is something that is needed immediately you must communicate your desire to us so that we can attempt to accomodate your needs.
Shipping Policies
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Due to the nature of our business, it is impossible for us to pre determine your exact shipping charges on most items. Our facility uses different sized boxes, different packing material, not to mention freight companies fuel surcharge fees change weekly etc. Several shipping agencies now base their rate on dimension weight versus actual weight whichever is greater. Thus the size of the box comes into play on each and every transaction. We ask for your understanding on this process.
Therefore, what will happen is we will then input an order which will be sent to our warehouse to pack (if you have ordered more than one item we will do our best to combine shipping to insure maximum benefit). It will then go to our shipping dept where they will contact an appropriate shipping agent to get your final charges. Please allow 3-5 BUSINESS days for this process. Once your shipping charge has been calculated you will either be contacted and asked for payment or if we have your credit card on file then you will be billed for the total amount. Any questions or concerns please contact us.
Customer pick up is also available. Our showroom is open M-F 7:30am to 4:30pm and Saturday 8am to Noon. We are closed on Memorial, Independance, Labor, Thanksgiving, Christmas and New Years Day. Showroom address is 510 Indianapolis Ave, Lebanon IN Telephone: 765-482-8747.
Payment Policies
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We utilize Federal Express, DHL, USPS and local freight carriers for freight, the cheapest route will be used unless otherwise specified.
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Items that must be shipped via USPS or freight must be PREPAID with a check, credit card, or on account prior to shipping. Only items going Federal Express can go on a collect basis
GOT QUESTIONS?
If I order who pays to have it shipped to me?
Customers are responsible for their own freight/handling charges. We do have accounts with several common carriers and our shipping department can arrange your shipment for you, but you will be billed at what we are charged to get your item to you plus a small handling charge. If you would rather use your own trucking line just let us know and once your item is paid for we can send it freight collect. For smaller items that are able to go Federal Express- those orders can be shipped collect or prepaid.
I'm in a hurry- how long will it take me to get my order?
We run on at least a 3-5 business day turn around within our warehouse. (Order Taken, Items Pulled, Packed, Shipping Dept Gets Freight Charges, Payment Taken and Truck Pick Up Scheduled). Then most common truck carriers state 3 to 5 business days for delivery within the United States. So please give yourself at least appx 1 week. Now as we all know rules seem to be made just to be broken, so not every order will be this way. Some may arrive immediately and another could be several days. All we ask is that you communicate your needs and/or flexibilities to us and we will try our best to accamodate those needs with what is within our control. |
