INDIANA SHOWROOM: M-F 7:30am to 4:30pm EDT Saturday 8am to 12pm EDT by appointment
OFFICE: M-F 8am to 5pm EDT
CLOSED: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
Our commitment to delivering top-quality, brand new, and never installed equipment and parts is unwavering. We firmly believe in the excellence of our products, and we stand behind them with our own money to offer you complete peace of mind. To back our claims, we proudly introduce the Surplus City Warranty—an unbeatable offer that sets us apart from the competition.
For just $30, you can secure a 30-day warranty from the moment your HVAC equipment arrives at your doorstep. This warranty is available for individual purchase and is applicable to specific categories, including air conditioning and heat pump units, air handers, evaporator coils, and furnaces. It's our way of ensuring you have a trouble-free experience with our products.
While we confidently expect our equipment to perform flawlessly, we understand that uncertainties can arise. In the unlikely event that you need to activate the warranty coverage, our team is here to assist you every step of the way. Simply work with a licensed HVAC technician, and they will guide you through the process seamlessly.
Should you encounter any issues with your purchase, be it a discrepancy in the item's description or an unexpected arrival, rest assured that Surplus City has your back. Reach out directly to our dedicated customer service team, or get in touch with the knowledgeable salesperson who facilitated your transaction. We are committed to resolving any concerns promptly and efficiently.
In the rare instance of damaged shipping, we urge you not to accept the equipment in that condition. Your satisfaction is paramount, and we want to ensure you receive your order in perfect condition. Please reject the bill of lading and document the damage as "not received" to initiate a smooth return process. Our expert personnel will swiftly assist you in getting the right item in your hands as quickly as possible.
Your trust in Surplus City is the driving force behind our continuous improvement. We are proud to serve you and are dedicated to providing top-notch products and exceptional customer service.