Surplus City Warranty

Air Conditioners-Condensers
Heat Pumps
Furnaces
Evaporator Coils
Air Handler/Fan Coil
Compressors

A qualified item is an undamaged, 1 phase ac, heat pump, furnace, air handler/fan coil, evap coil or compressor that is not already covered by manufacturer's warranty, and that has been installed by a licensed HVAC technician with 30 days of receipt by you.

$30 per unit you wish to have covered

No this warranty does not cover labor or refrigerant or parts etc only a guarantee of startup or a complete failure within the first 30 days from time of delivery.

No these occurrences although unfortunate, are no fault of Surplus City or the Manufacturer and thus will not be covered.

You only get one replacement unit per warranty purchased

No, a warranty would need to be purchased on each item that you wish to be covered that fits the qualifications.

The warranty time begins at time of delivery not time of installation

You and your licensed HVAC contractor will be asked to contact our customer service representative to allow us to verify some information and make sure your unit matches our records.  Please make sure before contacting us that you have your installers/tech diagnosis, in writing!  We cannot process without this written communication.

Customer service will verify:

1. The item is not as described or represented or
2. The item doesn't work.

Returns are not applicable in the following scenarios:

1. Buyer’s remorse.
2. The item does not fit your application.
3. Installation was attempted without a professional, certified HVAC Technician. We do not recommend using anybody but a certified HVAC professional for any installation project.
4. Tampering with factory seals separate from installation (theft, property dmg) disqualifies the item
5. Items are already covered under a manufacturer’s warranty program.

If your item is deemed eligible our customer service team will process a return authorization number and begin processing a replacement item for shipping.   If we no longer have stock of your item a monetary refund will be issued to either your account or your original form of payment.

Returns without prior authorization will be rejected and your refund will not be processed.

If your item was damaged during shipping this does not qualify for warranty replacement (see below for further instructions).

We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience.  STOP and do not sign the BOL or other paperwork.  Reject the shipment if it has arrived damaged and it will automatically be returned to us at no cost to you.  Notify us of what has happened, and we will work to get a replacement or similar item out to you as quickly as possible.

If the damage is not noticeable until the package is opened, please reach out to our customer service team at 765-482-7000 or weborders@surpluscityliquidators.com.  

• Rheem/Fujitsu Products: Contact our Warranty/Technical Support team for assistance. They will try to help using our own stock if available. If not, it may take 3 to 5 weeks for the manufacturer to supply the necessary part.

• Other Brands: Contact the manufacturer directly for support.