Privacy policy
Surplus City, LLC (“Surplus City” “us,” “we,” or “our”) thanks you for visiting our website or accessing our online resources. We use the words “you” and “your” to mean you, the reader, and other visitors to our website. Our privacy statement (“this statement,” “this privacy statement,” and “our statement”) informs you about the types of personal information we collect offline and online, how we use it, who we share it with and why, and what we do to try to protect it. “Website” means the online and mobile resources, services, and other internet features we own, as well as apps we’ve created and distributed to let our visitors, customers, and followers view our Website or otherwise interact with the content we provide.
You are not required to provide us with any personal information. If you do not wish to provide us with your personal information, or to have it processed by us or any of our service providers, please do not provide it to us and avoid any interaction with us or our Website. By using our Website or purchasing our products, you are agreeing to this privacy statement and that we may use and disclose your information as described herein.
You can access specific topics within this statement, including information about the personal information we collect, sell, and share, the purposes for which we use and disclose such personal information, and how long we retain such personal information and related subjects, by clicking on the relevant links below:
· Sources and Collection of Personal Information
· How We Use Your Personal Information
· How We Disclose Your Personal Information
· Data Retention
· Your Choices
· Children’s Privacy
· How We Protect Collected Personal Information
· Tracking Technologies
· Changes To This Privacy Statement
· Third Party Links and Websites
· Contacting Us
SOURCES AND COLLECTION OF PERSONAL INFORMATION
Personal information generally means information that can be used to identify you or that can be easily linked to you (for example, your name, address, telephone number, email address, and date of birth). We may collect personal information from the following groups of individuals: visitors to, and users of, our Website; our customers; and third-party vendors and business partners.
There are two types of information that we obtain from you online and then store and use: (i) information that’s collected automatically from each visitor, such as your device operating system; and (ii) personal information that you voluntarily provide to us. We have set out below the types of personal information we may collect, or have collected in the preceding twelve months, by the different sources of information listed below:
Voluntarily Submitted Information
· Identifiers and contact details: name, email address, billing and shipping addresses, phone number, and social media handle;
· Account credentials: username and password for logging into our Website;
· Demographic information: month and day of birth;
· Financial information: credit card information and bank account information through our payment processing partners;
· Transactional Information: product details, purchase price, and the date and location of the transaction;
· Other information you choose to provide in your interactions with us.
Automatically Collected Information.
When you visit our online Website, we have certain service providers operating on our behalf, and third parties may collect information about your activity, or activity on devices associated with you, on our Website and applications and third-party sites and applications using tracking technologies such as cookies, pixels, tags, software development kits, application program interfaces, and Web beacons.
The internet activity information collected through cookies and other similar means includes such things as: the domain name and IP address from which you accessed our Website; the type of browser and operating system you use; the date and time and length of your visit; the specific page visited, graphics viewed and any documents downloaded; the specific links to other sites you accessed from our Website; and the specific links from other sites you used to access our Website. We, and certain third parties, may use this information to:
○ Provide useful features to simplify your experience when you return to our sites and applications (for example, remembering your shipping information for future purchases);
○ Deliver relevant content and advertising based on your preferences, usage patterns and location;
○ Monitor, evaluate, measure, and optimize the use and operation of our sites and applications and the advertising that you see; and
○ Analyze traffic on our sites and on the sites of third parties.
HOW WE USE YOUR PERSONAL INFORMATION
We may use the personal information we collect from and about you for a variety of business purposes. Specifically, we use personal information for the following purposes:
○ Emails and Online Forms: When you send us an email or fill out an online form, such as to contact us, your email address and any other personal information (e.g., home address or phone number) that may be in the content of your message or attached to it are retained by us and used to respond back directly to you and to process your request. Depending on the personal information provided, communications from us may be in the form of emails, telephone calls, and/or text messages, and may include information about any of our products we think may be of interest to you.
○ Registering for an Account: When you register for an account, you submit personal information to us such as your name and email address which we then retain.
○ Contractual and legal obligations: Meet our obligations and enforce our rights under contracts with you, including for billing, collections, or compliance with legal requirements.
○ Product and service improvement: Enhance our products, services, marketing, and customer relationships and experiences.
○ Communications: Notify you about changes to our products, services, or policies.
○ Internal operations: Administer our systems and conduct internal functions such as troubleshooting, data analysis, testing, research, and statistical purposes.
○ Security and protection: Protect the company, our employees, customers, and operations from fraud, misuse, or other unlawful activity.
○ Advertising and personalization: Measure the effectiveness of our advertising and deliver relevant marketing or promotional content to you and others.
○ Consumer relationship management. Managing your account and processing your purchases.
○ Data analytics and benchmarking: Perform data analytics and benchmarking.
○ Safety and operations: Administer and maintain the systems and facilities, including for safety purposes.
○ Corporate transactions: Support corporate transactions such as mergers, acquisitions, reorganizations, or similar business transfers, which may require review of consumer records.
○ Compliance: Comply with all applicable laws, regulations, and regulatory obligations.
○ Legal rights: Exercise or defend the legal rights of Surplus City, its employees, affiliates, customers, contractors, or agents.
○ Law enforcement and legal process: Respond to law enforcement requests and comply with applicable law, court orders, or governmental regulations.
○ Other purposes: As disclosed to you at the time of collection or as otherwise permitted by law.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We disclose, or may have disclosed in the prior twelve months, your personal information to third parties as described below. For information about how to manage your information and the choices you have, see “Your Choices” below.
● Affiliates.
We may share your information, including personal information, within our family of companies. Those companies will use such information in the same manner as we do under this privacy statement.
● Legally Compelled Disclosures.
We may disclose your information, including personal information, to government authorities, and to other third parties when compelled to do so by such government authorities, or at our discretion or otherwise as required or permitted by law, including but not limited to responding to court orders and subpoenas.
● To Prevent Harm.
We may disclose your information, including personal information, when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the online and mobile resources, or anyone else that could be harmed by such activities.
● Business Transfer.
If we or any of our affiliates, or substantially all its or their assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets.
● Service Providers and Business Partners.
We may share your information, including personal information, with our service providers and other third parties with whom we have a contractual relationship. We may also share your information, including personal information, with services who provide third party software services that you have chosen to assist you.
We may provide paid products and/or services within the Website. In that case, we may use third-party services for payment processing (e.g. payment processors). That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy.
DATA RETENTION
We retain personal information for as long as we deem reasonably necessary to maintain and expand our relationship and provide you with our Website, products, and services; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes, all in accordance with applicable law.
YOUR CHOICES
Depending on where you are located (e.g., California), you may have certain rights regarding your personal information:
Your Right to Know and Right of Data Portability.
You have the right to request that we provide certain information to you about our collection and use of your personal information. You also have the right to request that we provide the specific pieces of personal information we collected about you in a machine-readable format.
Your Right to Delete.
You also have the right to request that we delete personal information collected from you subject to certain exceptions.
Your Right to Correct.
If we receive a verifiable request from you to correct inaccurate personal information about you, we will use commercially reasonable efforts to correct such personal information.
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
Right to Opt-Out of the Sale or Sharing of Personal Information.
We do not and have not in the preceding 12 months sold your personal information (disclosed your personal information with a third party in exchange for monetary compensation and/or other valuable consideration). However, we have shared (in this context, share means use of your personal information for cross-contextual behavioral advertising) your personal information. To learn how to manage Cookies and other tracking tools used by Surplus City or on the Website, see the "Tracking Technologies" section below. You may opt out of our use of these cookies by clicking on the “Your Privacy Choices” button at the footer of our Website.
You Can Opt-Out Of Receiving Our Marketing Emails.
When you sign up for our newsletter, you will be asked to provide us with an accurate e-mail address through which we may contact you. Such registration through our Website constitutes your express acknowledgment that we may use your e-mail address to communicate with you about product offerings (unless affirmative consent is otherwise required by applicable law). To stop receiving our promotional emails, you may email us at info@surpluscityliqudators.com or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we may still contact you through email in response to your questions.
Non-Discrimination.
You have the right to not be discriminated against in pricing and services because you exercise any of your rights described above.
Please note that many of the above rights are subject to exceptions and limitations, and our responses will vary based on the circumstances of the request and on your location. If you choose to assert any of these rights under applicable law, we will respond in accordance with and within the time-period prescribed by such law.
If you are located in the State of California in the United States, a person authorized to act on your behalf may make a verifiable request related to your personal information. If you designate an authorized person to submit requests to exercise certain privacy rights on your behalf, we will require verification that you provided the authorized agent permission to make a request on your behalf.
When you submit a request, your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
To exercise your rights, please contact us as stated in the “Contacting Us” section of this Privacy Statement.
CHILDREN’S PRIVACY
We do not intend for our Website, products, or services to be used by children under the age of 18. We also do not sell the personal information of children under the age of 16. If we become aware that anyone under the age of 18 has submitted personal information to our Website, we will delete that information and will not use it for any purpose whatsoever. If you believe that someone under the age of 18 has submitted personal information to our Website, please contact us.
HOW WE PROTECT COLLECTED PERSONAL INFORMATION
We will take reasonable security precautions to protect your personal information provided to our Website. We have adopted a security program that includes technical, organizational, administrative, and other security measures designed to protect, in a manner consistent with accepted industry standards and applicable law, against anticipated or actual threats to the security of personal information. We cannot, however, guarantee that your information, whether during transmission or while stored on our systems or otherwise in our care, will be free from unauthorized access or that loss, misuse, destruction, or alteration will not occur.
TRACKING TECHNOLOGIES
We Use Common Tracking Technologies.
Like many websites, we use digital tracking technologies such as cookies, pixels, web beacons, and similar technologies (collectively, “Cookies”) to record your preferences, track the use of our Website, and for the related purposes described below. We may also use these technologies to monitor traffic, improve the Website, and make the Website easier to use and more relevant.
Cookies on our sites are generally divided into the following categories:
|
Cookie Type |
Description |
|
Essential Cookies |
These are Cookies that the Website needs in order to function and that enable you to move around and use the Website and features. Without these essential Cookies, the Website will not perform as smoothly for you as we would like it to, and we may not be able to provide the Website or certain services or features you request. Examples of where these Cookies are used include: to determine when you are signed in, to determine when your account has been inactive, and for other troubleshooting and security purposes. |
|
Analytics Cookies |
Analytics Cookies provide us with information regarding how visitors navigate and interact with our Website. Such Cookies allow us to understand, for example, more about how many visitors we have to our Website, how many times they visit us, and how many times a user viewed specific pages within our sites. Among other Analytics Cookies, we use Google Analytics Cookies for these purposes. For more information about Google Analytics, please refer to “How Google Uses Information From Sites or Apps that Use Our Services,” which can be found at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time. |
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Advertising Cookies |
Advertising Cookies may be placed by us or third parties to enable third party ad networks to recognize a unique Cookie on your computer or mobile device. The information that is collected and shared by these types of Cookies may also be linked to the device identifier of the device you are using to allow us to keep track of all the websites you have visited that are associated with the ad network. This information may be used for the purpose of targeting advertisements on our Website and third-party sites based on those interests. |
Your browser or device may include “Do Not Track” functionality. Our Website is not built to respond to such Do Not Track signals. That means that even if your browser is set to “Do Not Track,” our information collection and disclosure practices (including the choices that we provide to customers) will continue to operate as described in this Privacy Statement, whether or not a Do Not Track signal is received. Our Website is, however, configured to recognize universal opt-out signals, such as Global Privacy Control.
CHANGES TO THIS PRIVACY STATEMENT
We may update this Privacy Statement from time to time, and we will provide notice of any such changes to the Privacy Statement as required by law. The date the statement was last updated is identified at the top of the page. We will notify you of changes to this statement by updating the “last updated” date and posting the updated statement on the Website. We may email or otherwise communicate reminders about this statement, but you should check our Website periodically to see the current statement and any changes we have made to it.
THIRD PARTY LINKS AND WEBSITES
We may provide links to other websites, services, and applications (e.g., Facebook, Twitter) that are not operated or controlled by us (“Third Party Sites”). These Third Party Sites also may include activity feed, social media buttons and widgets. This Privacy Statement does not apply to your use of Third Party Sites. You should review and understand the privacy practices of any Third Party Sites before using them and providing them with your information.
CONTACTING US
If you have questions about our privacy statement or privacy practices, please contact us at: info@surpluscityliquidators.com, or by mail at 3500 DePauw Blvd, Suite 2070, Indianapolis, IN 46268.
