(800) 428-4339

SHOWROOM: M-F 7:30am to 5:00pm EDT Saturday 8am to 1pm EDT

OFFICE: M-F 8am to 5pm EDT

CLOSED: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

Frequently Asked Questions

We accept Credit Card (Mastercard, Visa, Discover), Cash, Company Check, Paypal,Wire Transfer  
Note: For credit card payments $2500 or over we do require a signed credit card authorization form be on file before order is processed
 We cannot guarantee descriptive literature on our equipment, however we do have it for most items.
After working with your licensed installer, please provide us with tonnage, electrical current, airfow needs, if heating needed (either btu for gas or kilowatt for electrc). Or if you are replacing an item, please have model# or part# off old item. We will do our best to translate that into invetory we currently have available. 
Our showroom is open M-F 7:30am to 5:00pm and Saturday 8am to 1:00pm EDT. We are closed on Memorial, Independance, Labor, Thanksgiving, Christmas and New Years Day. The Showroom address is 510 Indianapolis Ave, Lebanon IN Telephone: 765-482-8747.   
We utilize Federal Express, UPS, USPS and multiple local freight carriers for freight, the cheapest route will be used unless otherwise specified
We run on an approx. 3-5 business (M-F) days for a parts, 5-6 business (M-F) days for equipment warehouse turn.  (See Below) If your item is something that is needed immediately you must communicate your desire to us, so that we can attempt to accommodate your needs.  Orders for expedited shipping can only be handled Monday through Friday and must be received by Noon Eastern Time and will be shipped within 24 hours those orders will incur an expedition fee on top of actual shipping charges.  For any order that is confirmed and then cancelled we will charge a 20% restock fee at time of refund.
Due to the nature of our business, it is impossible for us to pre determine your exact shipping charges on most items.  Our facility uses different sized boxes, different packing material, not to mention freight companies fuel surcharge fees change weekly etc. Several shipping agencies now base their rate on dimension weight versus actual weight whichever is greater. Thus the size of the box comes into play on each and every transaction. We ask for your understanding on this process. 
Therefore, what will happen is we will input an order which will be sent to our warehouse to pack (if you have ordered more than one item we will do our best to combine shipping to insure maximum benefit). It will then go to our shipping dept where they will contact an appropriate shipping agent to get your final charges. Please allow 3-5 business (M-F) days for a parts, 5-6 business (M-F) days for equipment days for this process. Once your shipping charge has been calculated you will either be contacted and asked for payment or if we have your credit card on file then you will be billed for the total amount.  Any questions or concerns please contact us.
For items shipping Fed Ex ground transport with a value of $500 or over we are required by Fed Ex to send it with signature required. Meaning someone of legal age must be available to sign and take possession of order at delivery address.  If this would cause a problem please communicate with your sales team member and request to ship via UPS ground instead of Fed Ex.
Your Freight Quote Does NOT Include a Drop Tailgate Style Truck,  Delivery to a Residential Address, Call Ahead Appointments, Limited Access fees etc. If any of These Apply Please Contact Us Prior to Shipping to Make Arrangements and Note There Are Additional Fees For These Services. Your Phone Number is Required for Contact Prior to Delivery Purposes. Handling Time Does Not Start Until After You Have Supplied Us with the Correct Address, a Good Phone Number and Any Related Additional Payments.
We use the Highest Quality Freight Companies and Freight Damage is Very Rare. Although Rare, Minor Dings and Scratches can Happen but will Not Harm the Operation of the Equipment. If a Minor Damage, (Dent, Ding or Scratch) is Present, Accept the Delivery but Note the Damage on the Proof of Delivery Form (Dock Reeipt) Prior to Signing for the Delivery and the Freight Company will Make Good on the Damages. If Major Damage, (Total Loss) is Present DO NOT Accept the Delivery but Note Severe Damage and Rejected on the Proof of Delivery Form (Dock Receipt) Prior to Signing. The Freight Company will Return the Shipment to Our Warehouse To Start The Claim Process.
Do NOT Sign for Items That Have NOT Been Inspected as once the Bill of Lading is Signed, You Will Own it and Remove Most or All of the Carrier's Liability Even if the Signature is from Someone Else that Received it on Your Behalf.
You do. Prices are NET FOB Lebanon, Indiana. Unless noted within an individual item or ad. Any additional expenses such as inland freight, warehouse packing, export packing (if required), forwarding fees, and ocean/air freight, residential delivery fees, liftgate service, limited access fees, delivery appointments etc will be included in your freight charges on your invoice.
 No. All items must be PREPAID with a company check, credit card, wire transfer, or paypal prior to shipping, unless you wish to use your own shipping account (see arranging your own shipping)
For Freight Shipments: You are more than welcome to arrange your own pickup with a common carrier.  If you choose to arrange your own shipping note that payment must be either via wire transfer or company check only and you are responsible for all communication and filing any claims if needed. Once your order is pulled and packaged for transport and payment has been received we will communicate the pickup address , weight/dimensions of order etc and you can make your own arrangements, YOU MUST provide us with a Bill of Lading from your transport company. 
For Ground Shipments: You may provide a ground transport label but there will be an addl $5.00 third party handling fee applied to your invoice.
es. Local Pickup is available. Our showroom is open M-F 7:30am to 5:00pm and Saturday 8am to 1:00pm. We are closed on Memorial, Independance, Labor, Thanksgiving, Christmas and New Years Day. The Showroom address is 510 Indianapolis Ave, Lebanon IN Telephone: 765-482-8747.  
All Items are being sold as is – where is - all sales final - with no guarantee or warranty through us. Although HVAC manufacturers may offer a warranty on their equipment from date of original installation, it is your responsibility to fill out warranty card and mail in. We are not a distributor for the manufacturer and do not offer a warranty, nor will we assist you in obtaining a warranty. We only sell excess and liquidated items. Any Warranty is At The Sole Discretion of Manufacturer.
 All sales are final and there are NO RETURNS