Shipping Info

At Surplus City we are committed to getting your order to you as soon as possible. 

We offer a variety of shipping options: Ground, Overnight & 2nd Day Air.

Other delivery options are:

LTL Freight – for heavier/larger items that must ship on a pallet

Then if you wish to also expedite your transit option, you may pay additionally for:

Expedited Orders: $100 - Guarantees your order is packed and ready for pick up by the carrier within 24 hours of adding the service (Non-refundable)

For heavier items that mush ship via freight/semi truck you will be asked to select either delivery with a drop tailgate or without. Keep in mind you must be present to remove item from the truck and the tailgate option does have an additional charge.

Once an order has shipped, we endeavor to send an email with the tracking number(s) of your Package.

Freight Orders

How to inspect freight packages:

Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.

  • Examine both the packaging and the material inside to ensure there are no physical Damages.
  • The material is strapped down to a skid and the material received matches your packing slip.
  • If your material has arrived damaged, please note all damages on the delivery receipt, take detailed photos and refuse the delivery.
  • All freight shipments are curbside deliveries unless otherwise noted. Drop tailgate delivery can be arranged but must be communicated to a sales team member prior to item shipping.
  • Additional fees apply if you wish to change your address once a shipment is already in transit.
  • Note: Damaged units MUST be reported within 24 Hours of receipt.

* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.

Shipping Information Entry

Standard Ground shipping can not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If ground transport cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to Surplus City and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to us, a Customer decides not to re-ship, the order will be subject to standard return policies including 20% restocking fees.

Surplus City cannot guarantee the ability to reroute a shipment to a new address once it’s been shipped.  If we are able, an additional charge will apply.