(800) 428-4339

SHOWROOM: M-F 7:30am to 4:30pm EDT Saturday 8am to Noon EDT

OFFICE: M-F 8am to 5pm EDT

CLOSED: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

Surplus City Liquidators Customer and Ordering Information


Due to the nature of our business and products, it is impossible for us to pre determine your exact shipping charges on most items. Our facility uses different sized boxes, different packing material, and freight company fuel surcharge fees change weekly. Several shipping agencies now base their rate on dimension weight or actual weight whichever is greater. Thus the size of the box comes into play on each and every transaction. We ask for your understanding on this process. 

Therefore, what will happen is we will then input an order which will be sent to our warehouse to pack (if you have ordered more than one item we will do our best to combine shipping to insure maximum benefit). It will then go to our shipping dept where they will contact an appropriate shipping agent to get your final charges. Please allow 3-5 BUSINESS days for this process. Once your shipping charge has been calculated you will either be contacted and asked for payment or if we have your credit card on file then you will be billed for the total amount.  Any questions or concerns please contact us.

IMPORTANT: IF YOUR ITEM IS A LARGE ITEM AND IS MARKED AS GOING FREIGHT. THIS MEANS IT WILL BE SHIPPED VIA FREIGHT TRUCK/SEMI THEREFORE DO NOT MAKE A PAYMENT. PLEASE GIVE US TIME TO CONTACT A TRUCKING COMPANY FOR YOU AND THEN YOU WILL RECEIVE A REVISED INVOICE ONCE THOSE CHARGES HAVE BEEN FIGURED.
Your Freight Quote Does Not Include a Drop Tailgate Style Truck or Delivery to a Residential Address. If Either of These Apply Please Contact Us Prior to Shipping to Make Arrangements and Note There Are Additional Fees For These Services. Your Phone Number is Required for Contact Prior to Delivery Purposes. Handling Time Does Not Start Until After You Have Supplied Us with the Correct Address, a Good Phone Number and Any Related Additional Payments.

We use the Highest Quality Freight Companies and Freight Damage is Very Rare. Although Rare, Minor Dings and Scratches can Happen but will Not Harm the Operation of the Equipment. If a Minor Damage, (Dent, Ding or Scratch) is Present, Accept the Delivery but Note the Damage on the Proof of Delivery Form Prior to Signing for the Delivery and the Freight Company will Make Good on the Damages. If Major Damage, (Total Loss) is Present Do Not Accept the Delivery but Note Severe Damage and Rejected on the Proof of Delivery Form Prior to Signing. The Freight Company will Return the Shipment to Our Warehouse To Start The Claim Process.

Do NOT Sign for Items That Have NOT Been Inspected as once the Bill of Lading is Signed, You Will Own it and Remove Most or All of the Carrier's Liability Even if the Signature is from Someone Else that Received it on Your Behalf.

We know times are tough and we are willing to work with you. We ask that if there is any problem you contact us and give us ample time to investigate. Most problems can be worked out if we just communicate.

Your order will ship in 1-3 business days once payment in full has been received. Customer pick up is also available M-F 8am to 4pm Eastern.


Please leave any special shipping instructions or needs in the comments section of the next checkout page.


Product and Pricing Polices

  • All items listed on this site are NEW and UNUSED but out of warranty unless otherwise noted.

  • All sales are final and there are NO RETURNS.

  • Products are available for shipment on a "first come, first served" basis.

  • We cannot guarantee descriptive literature on our equipment, however we do have it for most items.

  • Prices are subject to change without notice.

  • Prices are NET FOB Lebanon, Indiana. Unless noted within individual item or ad. Any additional expenses such as inland freight, warehouse packing, export packing (if required), forwarding fees, and ocean/air freight will be invoiced at actual cost to the customer.

  • We run on an approx. 1-3 business day (Monday-Friday 8am to 4pm) warehouse turn.  (See Below) If your item is something that is needed immediately you must communicate your desire to us so that we can attempt to accommodate your needs.  Orders for expedited shipping can only be handled Monday through Friday and must be received by noon Eastern Time to be shipped same day and will incur an expedition fee on top of actual shipping charges.  For any order that is confirmed and then cancelled we will charge a 20% restock fee at time of refund.

IMPORTANT!  Due to new 2015 Department of Energy efficiency standards 13 SEER units are for sale in northern markets only and cannot be installed in the following states: Alabama, Arkansas, District of Columbia, Delaware, Florida, Georgia, Hawaii, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Arizona, California, Nevada, Mexico. If you purchase an Air Conditioner or Heat Pump below 14 SEER in restricted states -we will assume you are purchasing unit for component parts.

Shipping Policies

  • Due to the nature of our business, it is impossible for us to pre determine your exact shipping charges on most items.  Our facility uses different sized boxes, different packing material, not to mention freight companies fuel surcharge fees change weekly etc. Several shipping agencies now base their rate on dimension weight versus actual weight whichever is greater. Thus the size of the box comes into play on each and every transaction. We ask for your understanding on this process. 

    Therefore, what will happen is we will then input an order which will be sent to our warehouse to pack (if you have ordered more than one item we will do our best to combine shipping to insure maximum benefit). It will then go to our shipping dept where they will contact an appropriate shipping agent to get your final charges. Please allow 3-5 BUSINESS (Monday - Friday)  days for this process. Once your shipping charge has been calculated you will either be contacted and asked for payment or if we have your credit card on file then you will be billed for the total amount.  Any questions or concerns please contact us.

    IMPORTANT: IF YOUR ITEM IS A LARGE ITEM AND IS MARKED AS GOING FREIGHT. THIS MEANS IT WILL BE SHIPPED VIA FREIGHT TRUCK/SEMI THEREFORE DO NOT MAKE A PAYMENT. OUR WEBSITE CAN NOT CALCULATE FREIGHT SHIPPING CHARGES. SO PLEASE GIVE US TIME TO CONTACT A TRUCKING COMPANY FOR YOU.

    Your Freight Quote Does Not Include a Drop Tailgate Style Truck or Delivery to a Residential Address. If Either of These Apply Please Contact Us Prior to Shipping to Make Arrangements and Note There Are Additional Fees For These Services. Your Phone Number is Required for Contact Prior to Delivery Purposes. Handling Time Does Not Start Until After You Have Supplied Us with the Correct Address, a Good Phone Number and Any Related Additional Payments.

    We use the Highest Quality Freight Companies and Freight Damage is Very Rare. Although Rare, Minor Dings and Scratches can Happen but will Not Harm the Operation of the Equipment. If a Minor Damage, (Dent, Ding or Scratch) is Present, Accept the Delivery but Note the Damage on the Proof of Delivery Form Prior to Signing for the Delivery and the Freight Company will Make Good on the Damages. If Major Damage, (Total Loss) is Present Do Not Accept the Delivery but Note Severe Damage and Rejected on the Proof of Delivery Form Prior to Signing. The Freight Company will Return the Shipment to Our Warehouse To Start The Claim Process.

    Do NOT Sign for Items That Have NOT Been Inspected as once the Bill of Lading is Signed, You Will Own it and Remove Most or All of the Carrier's Liability Even if the Signature is from Someone Else that Received it on Your Behalf.

     

  • For any items "just" returned by customer they are responsbile for inbound /outbound shipping expenses and restock fee.

    Local Pickup is also available.
    Our showroom is open M-F 7:30am to 4:30pm and Saturday 8am to Noon. We are closed on Memorial, Independance, Labor, Thanksgiving, Christmas and New Years Day. The Showroom address is 510 Indianapolis Ave, Lebanon IN Telephone: 765-482-8747.

Payment Policies

  • We accept the following credit cards: Visa, Mastercard, Discover and American Express.

  • Paypal
     
  • Wire Transfer
  • We utilize Federal Express, UPS, USPS and local freight carriers for freight, the cheapest route will be used unless otherwise specified.

  • Items must be PREPAID with a company check, credit card, wire transfer, or paypal prior to shipping, unless you wish to use your own shipping acct to pay for the shipping cost. If you provide the label no addition charges will apply.  If you want us to use your acct there is a $5.00 fee for third party billing.

 GOT QUESTIONS?  

If I order who pays to have it shipped to me?
   Customers are responsible for their own freight/handling charges.  We do have accounts with several common carriers and our shipping department can arrange your shipment for you, but you will be billed at what we are charged to get your item to you plus a small handling charge.  If you would rather use your own trucking line just let us know and once your item is paid for we can send it freight collect.

I'm in a hurry- how long will it take me to get my order?
   We run on a 1-3 business day turn around within our warehouse. (Order Taken, Items Pulled, Packed, Shipping Dept Gets Freight Charges, Payment Taken and Truck Pick Up Scheduled).  Then most common truck carriers state 3 to 5 business days for delivery within the United States.  So please give yourself at least appx 1 week.  Now as we all know rules seem to be made just to be broken, so not every order will be this way.  Some may arrive immediately and another could be several days.  All we ask is that you communicate your needs and/or flexibilities to us and we will try our best to accomodate those needs with what is within our control. Orders for expedited shipping must be received by noon to be shipped same day and will incur an expedition fee on top of actual shipping charges.  For any order that is confirmed and buyer requests to cancel we charge a 20% restock fee.

 

TERMS OF ACCESS TO WEBSITE

    Please review Surplus City Liquidators Web site Terms of Access. All access to and use of this Web site will be governed by these terms. Entering into this Web site indicates that you have reviewed the Web site Terms of Access and have agreed to be bound by these terms.

DISCLAIMER
All information provided on this Web site is subject to change without notice. While efforts have been made to make this Web site helpful and accurate, due to the open nature of this Web site, and the potential for errors in the storage and transmission of digital information, Surplus City Liquidators does not warrant the accuracy of information obtained from this Web site. ALL MATERIAL POSTED ON THIS SITE IS "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED. Surplus City Liquidators DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERUPPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Surplus City Liquidators DOES NOT WARRANT OR REPRESENT THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

ACCESS AND USE OF INFORMATION
Access to this Web site is limited to viewing the linked Web pages solely for legitimate business purposes to access the information provided by Surplus City Liquidators at this Web site. Any access or attempt to access other areas of Surplus City Liquidators computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this Web site other than in connection with a legitimate business purpose.

TERMS OF PURCHASE
Placement of an order shall be deemed acceptance of the Terms of Purchase. All Items are new and unused but we offer no warranty.  All sales are final and no returns will be accepted.

SECURITY
Surplus City Liquidators places the utmost importance on protecting information transmitted via the Site and has taken security precautions to protect all such information; however, Surplus City Liquidators cannot guarantee that any electronic commerce is totally secure. Surplus City Liquidators has taken measures to attempt to secure and protect all customer-specific information from loss, misuse, and alteration.

REFERENCE INFORMATION
Product descriptions do not imply that all products are correctly described nor are they available, or in the case of functional equivalency, that performance and other characteristics are perfectly listed. For critical applications, review specifications prior to purchase.

UPDATES TO TERMS
Surplus City Liquidators reserves the right to modify or amend its Terms of Access at any time, and from time to time

TRADEMARKS
This Web site contains many third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this Web site including copyright, trademarks, trade secret and patent rights are reserved. Access to this Web site does not constitute a right to copy or use any of the intellectual property its suppliers. Statutory notice contained herein represents trademark status in the United States.

HYPERTEXT LINKS
This Site may be linked to other sites which are not maintained by Surplus City Liquidators. Surplus City Liquidators is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Surplus City Liquidators of those sites. Surplus City Liquidators disclaims any liability for links: (i) from another Web site to Surplus City Liquidators site; and (2) to another Web site from Surplus City Liquidators site.

COLLECTED INFORMATION
Surplus City Liquidators may collect various types of information from Site Visitors. Surplus City Liquidators will collect information from companies that purchase products from our Site. The information collected may include shipping information and payment terms etc. Surplus City Liquidators Web server also collects general data pertaining to every Site Visitor, including the IP address, the domain name, the Web page, the length of time spent on the Site, and the pages accessed while visiting the Site. This information is collected to, among other things, provide statistical information, supplement system administration, and improve the content of the Site. Surplus City Liquidators may also retain the content of any communications that are sent our customer service representatives. This information helps Surplus City Liquidators to improve/respond to Visitors' inquiries regarding the Site.

USE OF THE INFORMATION COLLECTED
Surplus City Liquidators uses the information that is collected from the Site to, among other things, better serve its customers. Surplus City Liquidators may also use the information collected to notify Site Visitors of changes to the Site, to notify Site Visitors of new products made available via the Site, and for any other legitimate and lawful business purpose of Surplus City Liquidators.

QUESTIONS REGARDING TERMS OF ACCESS
Questions regarding Surplus City Liquidators Terms of Access should be directed to Surplus City Liquidators at PO Box 607, Lebanon IN 46052

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